Creativity, Defects and Systems Thinking

“If you don’t remember that, you will regret it.”

1) Systems thinking, improving the whole: the performance of a system depends on how the parts fit, not how the parts perform individually.

2) Removing defects is not the same as system performance improvement – you’ve got to aim for what you want, not focus on what you not want.

3) Creativity is not continuous – doing the right thing (wrong) vs doing the (wrong) thing right.